Refund policy

**Returns Policy**

Thank you for shopping at Sol Mate The Label! We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

**Returns**
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

**Refunds**
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

**Shipping**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**Contact Us**
If you have any questions on how to return your item to us, contact us at sales@solmatethelabel.com

**Damaged Items**
If you received a damaged product, please notify us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

**Exchanges**
We do not offer exchanges at this time. If you would like a different size or color, simply return the original item for a refund and place a new order for the desired item.

**Final Sale Items**
Final sale items cannot be returned or refunded unless they are faulty.

**Gifts**
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

**Contact Information**
If you have any further questions about our returns policy, please don't hesitate to contact us at sales@solmatethelabel.com
We're here to help!