Returns

RETURNS

We want you to love your Sol Mate pieces, but if they're not quite right, we've got you!

Returns & Exchanges

We accept returns for a refund or exchange within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and unwashed

  • In their original condition with all tags attached

  • Free from marks, stains, pet hair, perfumes or odours

Please note:

  • Return postage costs are the responsibility of the customer.

  • Original shipping charges are non-refundable.

  • Exchanges are subject to stock availability. If your requested size or item is unavailable, we'll happily offer a refund. 

  • Refunds will be issued to your original payment method once your return has been received, inspected and approved. Please allow up to 5 business days for your bank or payment provider to process the funds.

How to Organise a Return

Email sales@solmatethelabel.com with:

  • Your full name + order number

  • your reason for returning

  • Whether you'd like a refund or exchange

We'll reply with the next steps / return instructions.

Once your return has been received, it will be inspected to ensure it meets our returns policy. If approved, we'll process your refund or exchange as soon as possible.

Exchanges & Subsequent Returns

If you choose to exchange your original item, the exchanged item is no longer eligible for a refund. Any future return of the exchanged item will be eligible for a size exchange only, provided it meets the conditions of our returns policy.

Refunds are only available on your original purchase and must be requested as part of your initial return.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Final sale items (including EOFY, End of Season and Black Friday sales) cannot be returned for change of mind. If an item is deemed faulty, we'll happily arrange a replacement or refund

  • Accessories and gift cards

  • Items that have been worn, washed or damaged (unless deemed faulty under Australian Consumer Law)

  • Return requests made more than 14 days after your order has been delivered

Faulty Items

We take great pride in the quality of every Sol Mate piece. Every item is carefully inspected before it leaves us. While rare, we understand that occasionally a manufacturing fault may slip through.

If you believe you've received a faulty item, please email sales@solmatethelabel.com with:

  • Your name and order number

  • Clear photos of the fault

  • A brief description of the issue

Once assessed, if your item is deemed to have a manufacturing fault, we'll happily arrange a replacement or refund in accordance with Australian Consumer Law.

Please note that normal wear and tear, accidental damage, incorrect garment care or misuse are not considered manufacturing faults.