Returns & Exchanges

We want you to love your Sol Mate pieces but If not, we’ve got you 💛

Change of mind (full-priced items)

• Return, exchange, or store credit within 30 days of purchase
• Items must be unused, unwashed, with tags attached, and free of marks/stains

How to organise a return:
Email sales@solmatethelabel.com with your order name & number and whether you’d like a refund, exchange, or store credit. We’ll reply with next steps.

What can’t be returned

• Final sale items (e.g. EOFY, End of Season, Black Friday)
• Accessories and gift cards
• Items worn, washed, or damaged
• Returns outside 30 days of purchase

Faulty items

Think something’s faulty? Email sales@solmatethelabel.com with:

• Your order number
• A clear photo of the issue
• A short description

Once assessed, we’ll arrange a replacement, store credit, or refund.