Returns
💌 Returns & Exchanges
At Sol Mate The Label, we want you to absolutely love your pieces! But if something is not quite right, no worries
🔁 Returns & Exchanges
We happily offer returns, exchanges or store credit for full-priced items if you’ve changed your mind or need a different size.
To be eligible, items must be:
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Returned within 14 days of receiving your order
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In original condition – unworn, unwashed, with tags attached
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Free from any marks, stains, or signs of wear (anything else that isn’t brand new!)
To organise a return, flick us an email at sales@solmatethelabel.com with your order number and what you'd like to do — we’ll take it from there!
Please note: Return postage is at the customer’s expense unless the item is deemed faulty.
⚠️ What Can’t Be Returned?
We don’t accept returns on:
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Items that have been worn, washed or used
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Items purchased during sale periods such as EOFY Sales, Birthday Sales, Black Friday/Cyber Monday, or any promotional discount codes over 20%
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Accessories or gift cards
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Items not returned within the 14-day return window
So please choose carefully during sales — all sale purchases are final.
💥 Faulty Items
We take pride in the quality of our pieces, but if something has slipped through the cracks and you’ve received a faulty item, we’re so sorry! Please email sales@solmatethelabel.com with your order number, a clear photo of the issue, and a brief description and we will happily assist you!!
If the item is deemed faulty, we’ll offer a replacement, store credit, or refund — whatever works best for you.
If you have any questions or you're unsure about anything, just reach out — we’re always happy to help!
Love,
Shani ✨
sales@solmatethelabel.com
