Privacy Policy

    PRIVACY POLICY

    EFFECTIVE DATE: 29 AUGUST 2025

    WE RESPECT THE PRIVACY RIGHTS OF OUR ONLINE VISITORS AND RECOGNISE THE IMPORTANCE OF PROTECTING YOUR PERSONAL INFORMATION. BY USING OUR SITE, YOU ACCEPT THIS PRIVACY POLICY AND OUR TERMS & CONDITIONS.

    COLLECTION OF INFORMATION

    WHEN YOU CREATE AN ACCOUNT, PLACE AN ORDER OR CONTACT US, WE MAY COLLECT:

    • PERSONAL INFO: NAME, EMAIL, PHONE, SHIPPING/BILLING ADDRESS, ORDER DETAILS. (PAYMENTS ARE PROCESSED BY OUR PROVIDERS—WE DON’T STORE FULL CARD NUMBERS.)

    • COMMUNICATIONS: MESSAGES/EMAILS WITH CUSTOMER SUPPORT.

    • MARKETING & PREFERENCES: NEWSLETTER/SMS OPT-INS, REWARDS ACTIVITY.

    • AUTOMATIC DATA: IP ADDRESS, DEVICE/ BROWSER TYPE, PAGES VIEWED, COOKIES/PIXELS.
      IF ENABLED, WE MAY USE YOUR IP TO APPROXIMATE LOCATION FOR FUNCTIONS LIKE CURRENCY OR SHIPPING ESTIMATES.

    USE OF INFORMATION

    WE USE YOUR INFORMATION TO:

    • FULFIL & DELIVER ORDERS (AU & NZ) AND PROVIDE TRACKING UPDATES.

    • MANAGE ACCOUNTS, REWARDS/POINTS, AND CUSTOMER SUPPORT.

    • IMPROVE OUR WEBSITE, PRODUCTS, AND SERVICES.

    • SEND MARKETING UPDATES/OFFERS (YOU CAN UNSUBSCRIBE ANYTIME—WE DON’T SPAM).

    • PREVENT FRAUD, MAINTAIN SECURITY, AND MEET LEGAL/ACCOUNTING OBLIGATIONS.

    SHARING YOUR INFORMATION

    WE DO NOT SELL, TRADE, OR RENT YOUR PERSONAL INFORMATION. WE ONLY SHARE IT WITH TRUSTED SERVICE PROVIDERS WHO HELP RUN OUR BUSINESS—E.G. E-COMMERCE & PAYMENTS (SHOPIFY/PROCESSORS), SHIPPING (AUSTRALIA POST & PARTNERS FOR NZ), EMAIL/REWARDS, ANALYTICS/AD PLATFORMS—UNDER CONFIDENTIALITY COMMITMENTS. WE MAY DISCLOSE INFORMATION IF REQUIRED BY LAW.

    COOKIES & TRACKING

    WE USE COOKIES/PIXELS TO KEEP YOUR CART AND CHECKOUT WORKING, REMEMBER PREFERENCES, UNDERSTAND SITE PERFORMANCE, AND SHOW RELEVANT ADS. YOU CAN CONTROL COOKIES IN YOUR BROWSER; SOME FEATURES MAY NOT WORK WITHOUT THEM.

    YOUR RIGHTS

    YOU CAN ACCESS, UPDATE, OR REQUEST DELETION OF YOUR PERSONAL INFORMATION, AND OPT OUT OF MARKETING AT ANY TIME. CONTACT sales@solmatethelabel.com FOR REQUESTS.

    SECURITY & RETENTION

    WE APPLY REASONABLE ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS. NO METHOD OF TRANSMISSION OR STORAGE IS 100% SECURE. WE KEEP DATA ONLY AS LONG AS NEEDED FOR THE PURPOSES ABOVE AND LEGAL REQUIREMENTS, THEN DELETE OR DE-IDENTIFY IT.

    CHILDREN’S PRIVACY

    OUR SITE IS NOT INTENDED FOR CHILDREN UNDER 13. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN.

    INTERNATIONAL TRANSFERS

    WE OPERATE FROM SOUTH AUSTRALIA AND SERVE AUSTRALIA & NEW ZEALAND. SOME PROVIDERS MAY PROCESS DATA OVERSEAS (E.G., US/EU/UK). WHERE REQUIRED, WE USE APPROPRIATE SAFEGUARDS FOR CROSS-BORDER TRANSFERS.

    CHANGES TO THIS POLICY

    WE MAY UPDATE THIS POLICY FROM TIME TO TIME. WE’LL POST THE NEW VERSION WITH A NEW EFFECTIVE DATE.

    CONTACT US

    QUESTIONS OR PRIVACY REQUESTS: sales@solmatethelabel.com
    SOL MATE THE LABEL, ADELAIDE SA, AUSTRALIA